Quality Statements

Work House Ltd Customer Charter

Our promises to you -

• We will always treat you with kindness, courtesy and respect
• Our services will be of the highest standard, delivered on time, within budget and to meet the desired outcomes
• We will listen to you. Your feedback will inform our services and ways of working
• We will keep you updated of news, events & changes to any aspect of our service
• We will inform you immediately of any problems or changes relating to project delivery
• We will address any problems or questions that arise within a 24 hour period of notification, keeping you updated of progress, and implementing our Complaints Procedure when appropriate
• We will treat everyone with the same courtesy and respect, regardless of race, creed, disability or social status
• We will conduct our business in an ethical, honest, transparent way

The following quality statements are in PDF format. To view these files you will need Adobe® Reader® installed on your computer. Download Adobe® Reader®.

Equal Opportunities Policy

Complaints Procedure

Health & Safety Policy

Environmental Policy

Quality Standards

Prowess Flagship Work House is a PROWESS Flagship organisation, reflecting best practice and expertise in the field of women's enterprise development.
SFEDI, business advisor accreditation SFEDI sets the standards for small business learning and support, and promotes good practice in enterprise development and support.

Customer First Putting the Customer First® - The National Standard for Customer Service.
Matrix standard The matrix Standard is the national quality standard for any organisation that delivers information, advice and/or guidance on learning and work.

Memberships